Customer Services & Support

• Responding to customer Queries

• Inbound calls & text handling

• Outbound Outreach

• Making Reservations

• Resolving any issues with the company’s product or service

• ​Working on all kind of inbound and outbound calling/texting tools

• Targeted outreach aligning to your specific business needs

• Engaging content to attract prospects from both B2B & B2C markets

• Multi-Channel approach including social media, email and contact number

• Lead Qualification based on its potential

• Reports & analytics

• Personalized approach for each customer

• Responsive Communication with client and customer

• Attaining Customer Satisfaction

• Problem Resolution 

• Able to work independently

• Proactive approach

• Managing and processing hotel bookings & opt-ins efficiently through various online platforms.

• Personalized suggestions based on customer's feedback

• Efficiently handle payment processing and ensure secure transaction

• Providing exceptional service to the customers

• Keep customers informed about room availability, rates, and hotel policies while ensuring  efficient room(s) maintenance

Efficient Lead Generation 

• Top-notch negotiation capabilities

• Professional Communication and timely follow-up

• CRM Management

• Scheduling software handling including Calendly, Zoom, Slack,  & Skype​

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• Creating personalized travel plans aligned to customer's needs and preferences

• Managing everything including booking flights, hotels, arrangement of transport and making dining recommendations

• Excellent research skills to keep updated about the travel industry trends

• Finding the best rates and deals to maximize customer's travel budget and keep them satisfied​

• Providing 24/7 support and timely update to any new notifications.